News and Views from the Makers of Request Tracker
Are you looking for help managing your customers' requests and feedback? Look no further than Request Tracker's Customer Self-Service portal. This user-friendly feature allows your customers, clients and external users to create, update, and manage their own requests and tickets, which will improve the productivity and effectiveness of your support team.
It’s an exciting time for us over here at Best Practical, as we have just released the next major version of Request Tracker, RT 5.0!
We couldn’t be happier to introduce the new features so we are offering a free Intro to RT 5 remote training session on July 30th at 10AM US Eastern time.
We’ll do a brief intro on what RT is and how different organizations use it, but the bulk of the session will be aimed at unveiling RT 5’s new features. This session will be useful for folks already using the software, as well as those who are looking for a ticketing solution. We would love for you to join us - reserve your seat!
In case you want a preview of what to expect for RT 5, check out our most recent announcement post, that goes into detail about the biggest changes.
Or, if you’re looking to get your feet wet with RT 5 today, we have a public demo site available, you can request a private demo instance, or, as always, RT is freely available to download.
If you don’t have a ticketing system already, now might be the perfect time to get one set up for your business. With all the uncertainty in the world, eliminating the “who’s doing what” or “who’s responding to client x” questions in your day-to-day will alleviate major stress and give you more time to focus on growing and maintaining your business. Enter Request Tracker.
Request Tracker is an open-source ticketing system that helps you track items you can’t afford to forget. And now, we are offering a FREE webinar on Wednesday, April 1st at 1pm US Eastern Time, that will dive a bit deeper into how RT (Request Tracker) benefits businesses of all types. RT is and always will be free to deploy on your own, but we also offer managed hosting, product support and professional services options. In other words, we’ve got your back!
The topics we will cover on our webinar are:
What is Request Tracker?
How can RT help your organization?
How does Request Tracker improve your team’s ability to work remotely?
What is a workflow and how do they work in RT?
How to generate reports in RT to help manage your business and team’s productivity.
How does RT’s knowledgebase work? How it benefits your business.
How you can get RT for your business - whether you want to go it alone or are looking for some guidance, we will cover all the bases.
Are you ready to learn more about how RT can improve your business? Sign up for the FREE webinar here! We can’t wait for you to join us on Wednesday, April 1.