RT Change Management
Streamline Change Management with Request Tracker
Effective IT service management hinges on maintaining documented and repeatable change processes. At the core of managing any change are the details: when it will happen, who is responsible, why it’s necessary, and how to roll back if needed.
RT’s Change Management Extension equips you with all the tools necessary to schedule and track changes seamlessly.
Key Features
Pre-defined Change Management Queue: Configured and ready for immediate use.
Custom Lifecycle, Roles, and Fields: Tailored to manage change information effectively.
Effortless Linking: Easily connect a ticket's history to the change management ticket. Staff can initiate change management tickets with a single click, saving time and reducing errors.
Pre-filled Fields: Ensure all necessary information is consistently captured, adhering to best practices.
Comprehensive Documentation: All changes are documented and can be audited for compliance and accountability.
Stakeholder Communication: Easily communicate information to various stakeholders as needed.
RT’s change management extension is based on core RT features, so you can enable additional functionality using RT's administration tools. Involve more users with roles, add scrips for automation, and refine the lifecycle to align the workflow with your existing processes and track and report everything you need.
Ready to optimize your change management process?
Contact us to discover how RT’s Change Management Extension can help you achieve your business goals.