RT FormTools
Create User-Friendly Forms in Request Tracker with FormTools
The free FormTools extension for RT allows you to easily create custom, multi-page form wizards to help your users open new requests. You can build pages to collect information about the new request, which will all be automatically stored in custom fields when the new ticket is created. You can also add custom sections to give users additional instructions for opening requests.
More than just
Custom Fields
Add multiple types of HTML elements to add information and context to forms and fields
Collect values for core fields and custom fields
Display alternate names for custom fields
Indicate which fields are required
Automatic Next and Back buttons, and selections are preserved so users don’t have to re-enter information
Display a customized page after a form is successfully submitted
Upload custom icons for each form to personalize your company forms page
Show and hide forms from different groups of users using rights on each form
Privileged Users
Forms can be shown to privileged users on your system, making it easier to create new tickets. Even if your users can currently create tickets directly in RT, a clean, simple form can make it easier by showing only the fields they need to fill out.
Self Service
If you grant self service access to unprivileged users, they can also access forms. Guiding users to forms allows you to provide additional help text right in the form to help them fill out the correct information. And users no longer need to think about which queue to select because the form will always create a ticket in the correct queue.
Include forms for all kinds of requests for any users in your organization.