Length: 4 hours

RTIR is an extension to RT that provides pre-configured queues and workflows designed for incident response teams. In this session, we'll review RTIR's key features and how you can manage all aspects of your incident response process with RTIR's tools and workflow.

Topics:

• Review of RTIR workflow

• Using RTIR for incident response

• Explanation of RTIR queues: Incident Reports, Incidents, Investigations, Countermeasures

• Built-in tools

• Service level agreements (SLAs)

• Auto-setting custom fields from email contents

• Integrating RTIR with other tools