Plans for everyone

Get unparalleled support from the makers of RT. Choose from managed hosting, self-hosting, or cloud hosting with AWS. We offer a variety of options and simple plans to help you get up and running quickly. We offer something for everyone.

Unsure of what option is best? Contact us to discuss our various plans and what might be the best fit for you.

Managed Hosting

Unlimited Users, Unlimited Features, Unlimited Possiblities

Standard

$125/mo

500 tickets/mo

  • Shared Server
  • Runs in your own mod_perl
  • RT's Full Feature Set
  • Operational/Community Support

Business

$350/mo

1000 tickets/mo

  • Dedicated Server
  • 2 cores, 8 GB RAM, 200 GB space
  • RT's Full Feature Set
  • Custom Domain
  • Basic AD Authentication
  • Operational/Product Support
  • Standard SLA
  • Advanced Security Notifications

Enterprise

$1,000/mo

5000 tickets/mo

  • Dedicated Server
  • 8 cores, 32GB RAM, 300GB Space
  • RT's Full Feature Set
  • Custom Domain
  • Basic AD Authentication
  • Operational/Product Support
  • High Priority SLA
  • Advanced Security Notifications
  • Extension Customization
  • Chat Support and more. . .

Premier

Contact Us

unlimited tickets/mo

  • Dedicated Server
  • 8 cores, 32GB RAM, 300GB Space
  • RT's Full Feature Set
  • Custom Domain
  • Basic AD Authentication
  • Operational/Product Support
  • High Priority SLA
  • Advanced Security Notifications
  • Extension Customization
  • Chat Support and more. . .

On-Premise Support

Request Tracker Your Way. Never pay any per-user or per-seat licensing fees. We Grow with You.

Free

$0/mo

  • RT's Full Feature Set
  • Access to Source Code & API
  • Community Support
  • Commerical Support available for purchase

Basic

$4,995

  • Everything from Free +
  • Free Basic Remote Install
  • Advanced Security Notifications
  • Product Bug and Triage
  • 2 Day SLA
  • 2 Support Requests per Quarter
  • 8 Product Q&A Requests per Quarter
  • 1 Designated Rep
  • Discount on Professional Services & Training

Enterprise

$19,995

  • Everything from Basic +
  • Annual Performance Audit
  • Chat Support
  • Extention Customization
  • Workflow Process Consulting
  • Private Github Repository for Customization
  • 1 Day SLA
  • Unlimited Product Q&A Requests per Quarter
  • 2 Designated Reps

Premier

$59,995

  • Everything from Enterprise +
  • 1 week of Professional Services
  • Expedited Product Bug Triage and Handling
  • Input into Product Roadmap
  • Remote Login for Discovery
  • 4 Business Hour SLA
  • Unlimited Product Q&A Requests
  • 24x7 Emergency Support
  • 4 Designated Reps

Frequently Asked Questions

How can I deploy RT for free?

RT is, and forever will be freely available to download and deploy. If you are comfortable maintaining RT on premise and you can grab the latest stable release here.


Can I move to Hosted RT from my on-premise instance?

Absolutely and we’re here to help! If you are interested in moving your locally deployed RT instance to a managed installation we’ve got you covered.


Is RT available on AWS?

We have an AWS image available if you are looking to deploy in the cloud.


Do you provide any discounts?

We are happy to offer a 20% discount to Academic Institutions and a 10% disocunt to non-profit organizations.


What if I go over the ticket allotment on a managed hosting plan?

No worries! We can be flexible if you exceed the ticket volume occasionally, or have a spike of volume for a short period of time. If you are seeing a continued increase in your volume, we can work with you to adjust your plan or come up with something custom to better meet your needs.