Retro Chic Theme for RT
RT 5.0.1 and RTIR 5.0.1 Now Available
RT 5.0.1 beta1 and RTIR 5.0.1 beta1 Available for Testing
End of Life for RT 4.2 and RTIR 3.2 Series
Request Tracker 4.2 (released in October of 2013) and Request Tracker for Incident Response 3.2 (released in December 2014) will reach end of life on February 1, 2021. After this date, Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all RT 4.2 / RTIR 3.2 users upgrade to a supported release.
Best Practical continues to support RT 4.4 / RTIR 4.0 as a maintenance release and RT / RTIR 5.0 as the current stable release. Current supported releases and EOL dates are always available in our release page.
If you are upgrading, be sure to read all of the upgrade notes for RT and, if applicable, RTIR. If you would like assistance with your upgrade, are interested in exploring our on premise or hosted RT solutions, or would like to see a demo of what’s new in RT 5, drop us a line.
We hope you'll take this opportunity to upgrade and take advantage of all of the new features in our latest releases.
Thanks for using RT!
Intro to RT 5 Training
It’s an exciting time for us over here at Best Practical, as we have just released the next major version of Request Tracker, RT 5.0!
We couldn’t be happier to introduce the new features so we are offering a free Intro to RT 5 remote training session on July 30th at 10AM US Eastern time.
We’ll do a brief intro on what RT is and how different organizations use it, but the bulk of the session will be aimed at unveiling RT 5’s new features. This session will be useful for folks already using the software, as well as those who are looking for a ticketing solution. We would love for you to join us - reserve your seat!
In case you want a preview of what to expect for RT 5, check out our most recent announcement post, that goes into detail about the biggest changes.
Or, if you’re looking to get your feet wet with RT 5 today, we have a public demo site available, you can request a private demo instance, or, as always, RT is freely available to download.
RT 5.0.0 and RTIR 5.0.0 Released
We are very excited to announce that Request Tracker (RT) 5.0.0 is now available for download! We have been running the new version since late last year and it’s been great using the new theme and new features. As mentioned in our earlier alpha and beta releases, here are some of the new features you can look forward to:
New light and dark themes based on Bootstrap
Inline editing of ticket information
New Chart.js charting engine
Query builder support for transactions and assets
Graphical lifecycle editor
New interface for managing dashboard content
REST 2.0 API and token authentication
These and many more features and updates are listed in the full release notes.
Request Tracker for Incident Response (RTIR) 5.0.0 is also available. The theme has been updated to be compatible with RT and here are some new features we added:
New tool to read and easily create incidents from security feeds
Deeper integration with RT's core search and charts for improved reporting
Automatic domain parsing from email similar to existing IP parsing
You can see the full list of changes in the RTIR release notes.
We’ll be hosting a free, live session July 30th at 10AM US Eastern time to show off some of the new features. Reserve your spot today.
If you are upgrading, be sure to read all of the upgrade notes for RT and, if applicable, RTIR. If you would like assistance with your upgrade, are interested in exploring our on premise or hosted RT solutions, or would like to see a demo of what’s new in RT 5, drop us a line.
We'll have much more information on RT 5 in the weeks and months to come, so continue to watch our blog for details. In the meantime, enjoy the shiny new RT 5, we certainly have been!
RT 5.0.0 Beta 1 Now Available
Learn More about Request Tracker in our Free Webinar!
If you don’t have a ticketing system already, now might be the perfect time to get one set up for your business. With all the uncertainty in the world, eliminating the “who’s doing what” or “who’s responding to client x” questions in your day-to-day will alleviate major stress and give you more time to focus on growing and maintaining your business. Enter Request Tracker.
Request Tracker is an open-source ticketing system that helps you track items you can’t afford to forget. And now, we are offering a FREE webinar on Wednesday, April 1st at 1pm US Eastern Time, that will dive a bit deeper into how RT (Request Tracker) benefits businesses of all types. RT is and always will be free to deploy on your own, but we also offer managed hosting, product support and professional services options. In other words, we’ve got your back!
The topics we will cover on our webinar are:
What is Request Tracker?
How can RT help your organization?
How does Request Tracker improve your team’s ability to work remotely?
What is a workflow and how do they work in RT?
How to generate reports in RT to help manage your business and team’s productivity.
How does RT’s knowledgebase work? How it benefits your business.
How you can get RT for your business - whether you want to go it alone or are looking for some guidance, we will cover all the bases.
Are you ready to learn more about how RT can improve your business? Sign up for the FREE webinar here! We can’t wait for you to join us on Wednesday, April 1.
How We Work Remotely with Request Tracker
Many thousands of people are working fully remote for the first time as employers look for ways to keep their people safe from COVID-19. Best Practical has been a fully remote company for several years and we use a variety of tools, including RT, to work and communicate, allowing us to function as if we were all in the same office. As people adjust to remote work we wanted to share how we do it.
RT 5.0 Alpha 1 Demo Site Available
As we wrote last week, a pre-release alpha version of the upcoming RT 5.0 release is now available. We know not everyone has the time or extra servers to install the new code, so we spun up a new demo site for people who want to take a look. Right now this demo is mostly to allow people to preview RT 5.0 and the guest account is somewhat limited. We’ll continue to update it as we add more features and fixes.
If you find bugs or have feedback for us, you can open a ticket in our public RT system. You can sign in with a Google account, post as a guest, or just send email to rt-bugs@bestpractical.com which will automatically create a public ticket. If you’re interested in RT in general, either as a new user or upgrading from an older version of RT, you can email us at sales@bestpractical.com to get a personal demo site or to ask questions.