Best Practical attended YAPC in Orlando this year. Here's a summary of some of the interesting new projects.
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Best Practical at YAPC NA 2016
RT's query builder is the main tool for searching and reporting on all of the ticket activity in RT. Here's a basic introduction to creating searches with the query builder and customizing the search results.
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Searching for Tickets in RT: Intro to the Query Builder
We're moving the RT community wiki to new hosting and we need your help to test. Sign up for a new account and take a look.
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Moving RT Wiki to New Hosting
We're very excited to announce the availability of RTIR 4.0.0rc1: the first release candidate for the next major version of RTIR. We have completely rearchitected RTIR queues in order to significantly improve RTIR's flexibility and performance. As this is a new major version number, with many changes throughout the entire system, we urge you to carefully test your configuration and customizations. Additionally, RTIR 4.0.0 is the first release of RTIR compatible with RT 4.4.
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RTIR 4.0.0 release candidate 1 released
We're pleased to announce the availability of the first release candidate for RT 4.4.1. This release addresses several bugs in Request Tracker 4.4.0 and also adds a few small but important features.
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Request Tracker 4.4.1 release candidate 1 released
RT now makes setting default values on new tickets easy and convenient, both for core ticket values and custom fields.
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What's New in 4.4: Default Ticket Values
While the Query Builder can provide any information you are searching for, RT also has a simplified search feature, Simple Search.
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Simple Guide to RT's Simple Search
We've all received marketing email with an explicit message "Do not reply to this email," but it doesn't have to be that way. RT is a great platform for receiving email and automating responses and workflows so you can allow your customers to talk to you in a manageable way.
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Do Not Reply To This Email
RT's dashboards, constructed from saved searches and charts, are a great way to pull together key ticket information for you or your team. Sometimes you might want to see a dashboard at a specific point in your week or share it with someone who doesn't regularly access RT, like a manager or someone in a different department.
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Dashboard Weekday Checkboxes
