Next session date TBD

This session explains how to set up and administer an RT system including managing users, queues, rights, and notifications.

Topics:

• RT configuration options

• Creating and managing queues

• Lifecycles

• Creating users, including LDAP/AD integration

• Authentication options

• Building flexible rights models

• Global configurations and rights

• Managing groups

• Creating and configuring custom fields

• Custom roles

• Scrips, templates, notifications

• Service level agreements

• Finding and installing extensions for additional features

Next session date TBD

This session focuses on the server-level components needed to install and manage an RT system. Some knowledge of Linux or other *nix type system is expected to get the most out of this session.

Topics:

• Installing RT

• RT dependencies

• Perl for RT

• Database options and considerations

• Integrating and managing email

• Tuning RT and your database

• Profiling and debugging RT

• Installing extensions

• Upgrading RT

Next session dateTBD

RTIR is an extension to RT that provides pre-configured queues and workflows designed for incident response teams. In this session, we'll review RTIR's key features and how you can manage all aspects of your incident response process with RTIR's tools and workflow.

Topics:

• Review of RTIR workflow

• Using RTIR for incident response

• Explanation of RTIR queues: Incident Reports, Incidents, Investigations, Countermeasures

• Built-in tools

• Service level agreements (SLAs)

• Auto-setting custom fields from email contents

• Integrating RTIR with other tools

Next session date TBD

This session is aimed at RT administrators who want to integrate RT with external systems.

Topics:

• Request Tracker REST APIs (1.0 and 2.0)

• Software libraries to access the REST APIs

• Calling external systems from RT

• RT’s command-line interface

• RT Perl API

• Writing command-line scripts to interface with the Perl API

• Building an extension